SLA – Service Level Agreement.

SLA from Oc2Tech IT Solutions include a state of the art IT Monitoring & Management System that alerts our help desk if any assigned rules are trigger. This process is referred to as Oc2Tech IT Solutions Proactive Preventative Management which is required with all Service Level Agreements.

Oc2Tech IT Solutions provide Service Level Agreements on a Block hour base at reduced rates. A full site survey is needed to determine the site potential and requirement.

Service Level Agreement – Features and Benefits.

Mobile Team – Widespread: On any given day we have engineers located across Gauteng that can deal with ad hoc support issues. This means that an Oc2Tech IT Solutions consultants/engineers can respond quickly so your business experiences the minimum down time and disruption possible.

Wide-Ranging Experience: Oc2Tech IT Solutions consultants/engineers are experienced in dealing with a wide range of hardware and software including desktop and laptop computers, servers, network infrastructure, CCTV, Time and Attendance, peripherals (such as printers, screens, projectors, external hard drives etc.).

Accredited and Certification: Our IT professionals are accredited by some of the world’s leading companies – including Microsoft, Cyberoam, D-Link, Pastel, Kaspersky etc. – meaning you can be sure they will get it right first time with any call outs.

Corporate and Business Awareness: Our senior consultants/engineers have work experience with businesses at all stages of their life-spans – from start-ups, SMEs and internationally active offices with multiple networks, Cloud and off-site backups and failover power solutions. We provide solutions to you with business growth in mind so you can plan for the future expansions.

SLA IT Support: Services

Typical Work types covered in SLA:

  • Anti-Virus Support.
  • Backup Support.
  • Maintenance.
  • Office Support.
  • On Site and remote support.

Other available Work types provided:

  • Audit Consulting.
  • CCTV Support.
  • Firewall Support.
  • Development – Websites and Programs.
  • Emergency/After Hours Support.
  • Network Cabling.
  • Network Engineer.
  • Project Management.
  • Sage Pastel Support.

Customization to SLA that will suit your business will be developed to cover all your requirements.

If you have an IT concerns and need support, a second opinion, or if you would like to discuss the Proactive Preventative Maintenance IT support we offer, feel free to call us on 016 423 4693 or get in touch via our contact form.